It has been a very long time since I have blogged and I'm thinking I am going to start up again. Since I last blogged, we have moved. We moved to a new town into a beautiful new home. We decided to buy new furniture for our new home. We only kept our kitchen table and chairs, Tom's recliner, Katie's bed, and our bed.
We decided to put our bed in the guest room and buy a Heavenly Bed. Tom and Brittanie stayed in a Westin Hotel in Washington DC that has Heavenly beds. Brittanie slept on the king sized bed and Tom slept on a roll away Heavenly bed. They both couldn't get over how awesome the beds were. Tom said that roll away bed was more comfortable than any bed he had ever slept on. That's amazing since roll away beds are notoriously horrible! So we bought the Heavenly bed from Amazon's Westin Home Store and then the search was on for a headboard. I wanted a black iron headboard. I found one I really liked at www.bedroomfurniturenmore.com, which is a Cymax store, and it had free shipping and came with a free bed frame. Sounds good, right? WRONG! The headboard came dented and scratched. Well that happens sometimes. So we thought we would just contact Cymax and get a replacement. Sounds simple, right? Well I called the customer service number as soon as they opened and the automated system said there was a large call volume and I could hold or leave my number for a call back. I decided to hold. I was kept on hold for 5 minutes and then disconnected. So I tried it again and once again was disconnected after holding 5 minutes. So I decided to try the call back feature. I entered my phone number and it started ringing. I was hopeful thinking that I would finally get someone to answer my call. I was wrong. The next thing I hear is a series of beeps and then "an error has occurred" and I was disconnected. I tried calling and using these two options numerous times and finally gave up and decided to try emailing them. I did email them, as well as filled out the form to report damaged items. It said I was supposed to receive email confirmation and be contacted to see what the next step was. I am sure it is no surprise that I haven't heard back from them. In the meantime, I googled Cymax (something I should have done before I placed an order with this horrible company!) and found that I am not the only one that experienced this nightmare when trying to get a replacement for a damaged item. We decided to contact Visa and place a claim to get our money back. That's when I remembered I paid for it with PayPal! I love PayPal! They are on top of everything and make sure vendors that use PayPal do what they are supposed to do. So I filed a dispute with PayPal and immediately escalated it to a claim. Right now we are waiting for Cymax to answer but I can't see them answering PayPal anymore than they answered me. If they don't answer, I win. At this point, I don't want a replacement. I just want my money back. If we were to accept a replacement and it came damaged as well, we would end up back to square one dealing with this nightmare company's (lack of) customer service! We went to Michaelis and bought a headboard and paid $50 less for it than the one I ordered!
I don't want this to happen to anyone else! That's why I decided to blog about it in hopes that it saves someone else the headache that we are experiencing in dealing with the nightmare of Cymax!!
On a more pleasant note, let me say that I LOVE LOVE LOVE our new Heavenly bed!!! It is by far the most comfortable bed I have ever slept on. For the first time in years, I am waking up and not feeling like I had taken a beating the night before. The only drawback is how high it is. I know that is the style and most people love it but I hate high beds. I am short and don't like climbing a ladder to get into bed. But that bed is so comfortable that it is worth the climb! I used to toss and turn all night long before. Now I barely move. It is firm yet hugs you! It is incredible!! From the business side, it was a great transaction. When I bought it, I was told it would take 3 to 5 weeks for delivery and was given January 31st through February 15th as the delivery dates. I was pleasantly surprised with it arrived 10 days early! I wish the delivery guys had removed the plastic for us but Tom and Randy were both here and took it off themselves. But I couldn't help but think what if I were a single woman, how would I get that plastic off?
I bought most things for our house online as I was shopping on a budget. I got some great deals! I found contemporary lamps, that I just love, from Lamps USA and didn't realize when I ordered them that they match the light fixtures that were in the house! What a great bonus that was! The only furniture left to come in is the new headboard and our new black La-Z-Boy leather furniture for the great room. I can't wait until everything is in and we can relax and enjoy our fully furnished house!
When we moved out of the old house, I threw away all of our old mismatched picture frames and decided to buy new black frames. We need 86 frames. We are having trouble finding 10x13 frames that aren't $13 a frame! We need 20 of them and I am not about to pay that much! So the search is still on. I found a great deal on 5x7s from Wal-Mart.com. Wish I could find that deal for the rest of the frames!
Before I close this blog, let me just remind you guys, NEVER buy anything from a Cymax store! They also sell things through Amazon, Sears, and Wal-Mart. So check before you buy through these sites that it isn't a Cymax product because according to their automated system, you have to call them if you buy Cymax products through these three sites as well!
