Learn from our experience. AirMaster in Gaston put our unit in 7 1/2 years ago. We have had them out at least 4 times in that time to fix problems with the unit. In the last 2 months, they have come out twice. The first time, one day we smelled something burning, like the heater being turned on for the first time after months of being off and it was no longer cooling. They cleaned out the drain and put freon on it and charged us $125! It was hot again the very next day. I called them but they never came back. The second time, they told us it needed a new thermostat. Tom got home from Ireland and said that is stupid and there is nothing wrong with the thermostat. It was working intermittently. Well now that it is hot, the times it works is few and far between and yesterday it didn't recover. It was soooooooo hot!! I really got HOT when our power bill came in and it was $370!!! We are hot all month and our power bill is $150 more than the previous month!
Well Tom called 2nd Wind Heating and Air to come out and take a look at it. They were to come here at 8am. They were here at 7:50am ready to work. As it turns out, the heater and the AC were running at the same time and the fan relay (which Air Master allegedly replaced last year) was not working and that's why the fan was running constantly. So to replace the components in the heater so that it doesn't run at the same time that the AC is running and to replace the fan relay, plus diagnostic charge, he quoted me $526. That's expensive but it is only $31 more than my electric bill and Air Master's bill and my AC still wasn't fixed! This way I get a cool house and an AC and heater that works. It is worth it. Well after he got in there he realized that only one of the components was bad on the heater so the bill was only $374!! Oh! by the way, he ended up having to let some of the freon out because it was overcharged! So Air Master charged me for putting freon in a unit that didn't need it. Fortunately, the 2nd Wind guy didn't charge me for letting out the extra.
So my suggestion to those who are in need of a heating and air company in the Midlands of South Carolina.....call 2nd Wind at 803-786-7433 for the Columbia area and 803-424-5207 for the Camden area. http://www.2ndwindhvac.com/
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